Do You Deliver Medication to My Home?
Yes. Acorn TeleMAT works with a contracted pharmacy that can deliver Suboxone (buprenorphine/naloxone) directly to your home through UPS or USPS, instead of you having to pick it up in person.
Is There a Fee for Home Delivery?
Not for standard delivery. Standard shipping through UPS or USPS is free. If you need your medication sooner, a same-day delivery option is available for an additional charge.
How Long Does Delivery Take?
Delivery time depends on the shipping method you choose and your location. Ask your pharmacy for the estimated delivery window for your address when your prescription ships, or ask about same-day delivery if timing is important.
Where Is Home Delivery Available?
Acorn TeleMAT provides confidential Suboxone treatment by telehealth throughout California. Before relying on delivery, confirm with your pharmacy that it is available for your specific address.
Can I Track My Delivery?
Ask your pharmacy for tracking information when your prescription ships. UPS and USPS both provide tracking numbers for shipped packages, so you can follow your delivery's progress.
Is My Prescription and Health Information Protected During Delivery?
Yes. Your prescription and personal health information are handled under the same pharmacy privacy and HIPAA safeguards that apply to any prescription, whether you pick it up in person or have it delivered.
Do I Need a New Prescription Each Time to Use Delivery?
No. Delivery applies to your existing prescription the same way a regular pharmacy pickup would, following your normal prescribed refill schedule.
Can I Still Pick Up My Medication in Person Instead?
Yes. Delivery is optional. You can choose to pick up your prescription in person at a pharmacy instead, or switch between pickup and delivery depending on what works best for you.
What if I'm Not Home When My Delivery Arrives?
UPS and USPS each follow their own standard procedures for missed deliveries, which may include a redelivery attempt or holding the package for pickup. Check the tracking information provided for your specific shipment for details.